FREQUENTLY ASKED QUESTIONS

The most up-to-date timetables of city and county routes are available on the Transport Administration information portal at www.peatus.ee. Go Bus cannot be held liable for the correctness of the timetables in the T-Pilet environment.

Call the Go Bus 24/7 helpline 640 4000 to get information on the city, county and long-distance routes served by Go Bus. You can also send information enquiries to the Go Bus customer support email klienditugi@gobus.ee, where we will reply to your email within 14 days.

Yes, you can. There are several options for this, which are detailed in the ‘Ticket sales’ subsection of the transport regulations.

You can buy tickets by clicking on ‘Long-distance routes’ on the Go Bus website through the ticket sales platform of our partner Flixbus and you can do so even as far as Warsaw.

By calling the Go Bus helpline +372 640 4000, you can request the following on public bus routes:

• to be picked up at an on-demand stop – you must place the request by 20:00 on the previous day at the latest;
• a wheelchair-accessible bus – you must place the request at least 48 hours before the time of departure of the bus.

In Saaremaa, requests for Sõrve-bound on-demand transport are accepted by calling 631 0263 (Mon-Sun 08:00-19:00) and the request must be made no later than half an hour before the bus departs from Kuressaare. Find more information HERE. 

To keep the passenger compartment clean for the passengers, it is not permitted to take opened drinks on the bus, including drinking cups, which are closed with a lid or have a straw or drinking hole.

The consumption of soft drinks is regulated by subsection 72 (3) of the Public Transport Act, which stipulates that in the passenger compartment or baggage compartment of a bus or a coach, it is not permitted to carry any prohibited baggage that could harm the health or property of other persons travelling in the public transport vehicle or soil or otherwise damage the public transport vehicle. Prohibited baggage means, above all, radioactive, explosive, poisonous, corrosive, inflammable, odoriferous or soiling substances as well as substances and things without the required packaging.

You can travel using the Public Transport Card without needing cash and you can do so at discounted prices on all Go Bus county and long-distance buses. With the money on the Public Transport Card, you can buy tickets for long-distance Go Bus routes at a -5% discount both from the bus driver and online, and the Public Transport Card does not need to be personalised to do so.

When you travel on free-of-charge routes, you need to have a Public Transport Card to validate your journey with the bus driver after informing them of your destination.

All electronic contactless Public Transport Cards in use in Estonia function as means of payment.

When travelling by bus, you might still need to take some cash with you because if the Public Transport Card or payment terminal does not work on the bus for some reason, the passenger is obliged to buy a ticket from the bus driver for cash.

You can find all the information about buying a Public Transport Card, loading money on it and personalising it here at pilet.ee.

Yes, you can travel with a dog on Go Bus buses. Dogs must be on short leashes and wear muzzles. Transporting small animals that are sick or pose a threat to the life or health of the other passengers is prohibited. A passenger may travel with one pet if the animal and its cage are clean. The passenger must ensure that the pet does not disturb the other passengers or cause any other damage. Putting a pet on a seat meant for passengers is strictly prohibited. In exceptional cases and with the consent of the driver, it may be permitted in a manner that guarantees that the seat will stay clean and not be damaged. The passenger who transports a pet is liable for the pet and the damage it may cause.

Lapdogs and guide dogs of visually impaired passengers can travel free of charge but a full price ticket must be bought for other dogs.

On urban, municipality and county routes, passengers may transport hand baggage free of charge in the passenger compartment of the public transport vehicle if the sum of dimensions of the unit of hand baggage (height + width + depth) does not exceed 200 cm and its total weight does not exceed 40 kg, as well as skis in packaging, folded bikes in packaging, sledges, prams and pushchairs, musical instruments, firearms in packaging, small animals and birds in cages or boxes. They must not obstruct the passengers who are getting on or off the public transport vehicle or move in the passenger compartment.

On long-distance routes, passengers may transport hand baggage free of charge in the passenger compartment of the public transport vehicle if the sum of dimensions of the unit of hand baggage (height + width + depth) does not exceed 150 cm and its total weight does not exceed 30 kg, firearms in packaging, small animals and birds in cages or boxes or in any other manner provided that this does not disturb the driver and the other passengers.

Baggage may be transported in the baggage compartment of the public transport vehicle if the sum of the dimensions of an item of hand baggage (height + width + depth) does not exceed 150 cm and its total weight does not exceed 30 kg. Packaged skis and folded and packaged bikes may also be transported.

Hand baggage must not disturb other passengers or damage their clothes or the interior of the public transport vehicle.

Unfortunately, we cannot offer a wheelchair lift service on commercial routes as these buses are not equipped with the appropriate equipment.

Drinking water is available on all Go Bus long-distance buses. You can buy it from the bus driver and both sparkling and still water are available.